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Toronto & the Greater Toronto Area

Duty of Care: What to Ask Your Ground Transport Provider

When your company books the car, your company owns the question of whether it was safe. These are the documents that answer it.

Corporate

The five things to have on file

  1. Commercial vehicle licensing. The vehicle should be plated for commercial passenger transport, not a private car doing commercial work.
  2. Commercial insurance certificate, current, naming the operator. Ask for a copy annually.
  3. Driver licensing and abstracts. The correct licence class for the vehicle, with a clean driving record checked on a stated schedule.
  4. Background checks on chauffeurs, and a stated policy on how often they are refreshed.
  5. Maintenance records. Vehicles inspected on schedule, with the schedule written down rather than described as “regular”.

Questions that reveal how an operator actually works

Who drives when your own vehicles are all committed? Every operator subcontracts at peak. The right answer names vetted partner operators and states that the same standards apply. The wrong answer is a pause.

What happens if a chauffeur is unwell an hour before a pickup? There should be a specific process, not an assurance.

Can we get a monthly report of trips by traveller? If they cannot produce it, they cannot demonstrate duty of care when someone asks.

Why this matters more than it used to

Travel policies increasingly treat ground transport the way they treat air travel: a category where the employer has a responsibility for how the employee gets there, not just whether they arrive. Ride-hailing is convenient but the vetting is the platform's, not yours to inspect, and the vehicle is whatever turned up.

A contracted operator can hand you documents. That is the practical difference, and it is why most corporate travel policies distinguish between them.


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Keep reading

More from Corporate

Partner network

Travelling to Toronto, or out of it?

Most trips that need a chauffeur also need a flight, a hotel or a car at the other end. BookingWorldwide.net covers all three — useful for wedding guests flying in, corporate teams heading to a conference, and anyone building a trip around the ride we are providing.

Straight answers

Frequently asked

Will you provide insurance certificates on request?

Yes, and we will send them before you open an account rather than after. Any operator that hesitates on this request has answered a different question.

Do you vet subcontracted operators?

Yes. Work placed with partner operators carries the same licensing, insurance and vetting requirements, and the same written brief travels with the job.

Can we get trip reporting by employee?

Yes — monthly, by traveller and by cost centre, with a CSV export where your systems need one.

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